Shipping policy

Shipping Policy

Buy Well Health

At Buy Well Health, we are committed to delivering your health and wellness products safely, quickly, and efficiently. This Shipping Policy explains how we process and deliver orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation
  • Orders are not processed or shipped on weekends or public holidays
  • If there is a delay due to high order volume, we will notify you via email

2. Shipping Rates & Delivery Time

Shipping costs and delivery times depend on your location and selected shipping method:

Domestic Orders (within Nigeria)

  • Delivery time: 2–7 business days
  • Standard shipping fees apply at checkout

International Orders (if enabled)

  • Delivery time: 7–21 business days depending on destination
  • Customs delays may occur and are beyond our control

3. Shipping Confirmation & Tracking

  • Once your order is shipped, you will receive a confirmation email
  • Tracking information (if available) will be included in the email
  • You can track your order using the provided tracking number

4. Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Orders delivered to incorrect addresses
  • Delays or losses caused by incorrect information provided at checkout

If you notice an error, contact us immediately at support@buywellhealth.com

5. Delays

Shipping delays may occur due to:

  • Weather conditions
  • Carrier issues
  • Customs clearance (for international orders)
  • High order volume

We are not responsible for delays caused by third-party shipping providers.

6. Lost or Damaged Packages

If your order is lost or arrives damaged:

  • Contact us within 7 days of delivery date
  • Provide your order number and evidence (photos/videos if damaged)

We will review and offer a replacement or refund where applicable.

7. Shipping Restrictions

Some products may have shipping restrictions based on:

  • Local regulations
  • Carrier limitations
  • Health and safety guidelines

We reserve the right to cancel orders that cannot be shipped legally or safely.

8. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs fees, import duties, or taxes
  • These charges are not included in our product prices or shipping fees

9. Contact Us

If you have any questions about shipping, please contact us:

Buy Well Health Support
Email: support@buywellhealth.com